Conflict Management and Emotional Intelligence free essay sample

Its goal is to capture and preserve the intellectual output of Southern Cross University authors and researchers, and to increase visibility and impact through open access to researchers around the world. For further information please contact [emailprotected] edu. au. Conflict Management and Emotional Intelligence Doctor  of  Business  Administration A  thesis  submitted  to  the  Graduate  College  of  Management,      Southern  Cross  University,  in  partial  fulfillment  of  the  requirements   of  the  degree  of  Doctor  of  Business  Administration Prepared  By Leung  Yu  Fai University  Number  21376627 March 2009 Abstract Therefore,   successful   conflict   resolution   requires   many   complex   skills   and   techniques. Successful   conflict   resolution   can   only   be   achieved   by   listening   to   and   meeting   the   needs   of   all   parties   so   that   each   party   is   substantially   satisfied   with   the   outcome. Blake   and   Mouton   (1964)   had   a   major   influence   on   the   direction   taken   in   the   study   of   interpersonal   conflict. They   identified   the   issues   of   concern   for   self   and   concern   for   others   as   being   essential   to   the   understanding   of   conflict   formation  and  their  resolution. We will write a custom essay sample on Conflict Management and Emotional Intelligence or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Furthermore,   the   science   or   art   of   conflict   management   in   business   activities   involves   3 flexibility   and   accuracy   of   understanding   human   reactions. Conflict   management   may   be   seen   as   a   systematic   mechanism   for   handling   different   situations. Moreover,   the   understanding   of   conflict   and   its   resolution   can   help   people   improve   their   relationships   (Miller  Ã‚  Rollnick,  1991),  especially  in  the  customer  service  industry. 1. 2 Research  issues  and  contributions